FAQ

What are the shipping options and costs to the US? We offer the following shipping methods within the United States:

  • Express Shipping (3-6 business days): $20
  • Free Standard Shipping (7-14 business days): $0 (for qualifying orders)
  • Standard Shipping (7-14 business days): $10

Orders are processed and shipped within 1-3 business days. You will receive a tracking number via email once your package ships.

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Returns & Exchanges

What is your return policy? We want you and your child to be 100% happy! You may return unworn items with original tags within 30 days of delivery for a refund or exchange. Return shipping is the customer's responsibility unless the item is defective. Personalized or final sale items are non-returnable.

How do I start a return or exchange? Log into your account → Go to your order → Submit a return request. Our team will review and approve it quickly.

Product Questions

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What sizes do you offer? We carry sizes from Newborn to 5T for babies & toddlers, and up to 10-12 years for bigger kids. Please check the detailed size chart on each product page for accurate measurements.

Are your clothes true to size and comfortable? Yes! We use soft, breathable cotton, modal blends, and stretchy fabrics designed for active kids. Most items feature easy snaps, stretch waistbands, and tag-free labels for maximum comfort.

How should I care for the clothes? Machine wash cold on gentle cycle, tumble dry low or air dry. Avoid bleach to keep colors bright and fabrics soft.

Orders & Other

Is my order packaged safely? Yes. We fold and pack items carefully with love to ensure they arrive fresh and wrinkle-free.

How can I track my order? You will receive a tracking email after shipping. You can also check the status anytime in your account under Order History.

Do you offer gift options? Yes! Beautiful gift wrapping and a personalized message card are available at checkout — perfect for baby showers, birthdays, or holidays.

How do I contact customer support? Email us at: support@serenitybundle.com We reply within 24 hours on business days (Monday – Friday).